Contessa Hoops

IN-STORE Returns Policy
Because you were able to touch, feel, and try on for fit and size, shoes and clothing may be exchanged or returned for store credit within seven (7) business days of purchase with original receipt. No cash, check, or credit card refunds will be given. All items returned must have been purchased from Monkee's of Mountain Brook. Returned items must be unworn with price tags intact. Handbags, sunglasses, jewelry, lingerie, accessories, special orders, trunk show items, and DISCOUNTED or SALE items are a FINAL SALE and cannot be exchanged or returned for a store credit.

ONLINE Returns Policy
We want you to LOVE your purchase! We will happily accept only approved returns postmarked within 10 days of purchase on unworn, new products with tags attached. Approved returns are ones that meet all of our returns policy policies. Any returns sent back outside of these policies and conditions are subject to be returned to the customer at their own expense. Customers are responsible for the cost of shipping on all returns unless otherwise indicated as a promotion. Refunds will be made in the form of a store credit only for approved returns only. All Monkee’s boutiques are independently owned and operated, so we can only accept returns on purchases from this store location. Handbags, sunglasses, jewelry, lingerie, accessories, special orders, and DISCOUNTED or SALE items are FINAL SALE and cannot be refunded, exchanged or returned for a store credit. Shoes must be returned in their original box unworn and the box must be in good condition. If you cannot add to cart, or have difficulty navigating our website please call 205-783-1240 and any of our sales associates will be happy to process your order over the telephone. You can also email us at girls@monkeesofmountainbrook.com.
*PLEASE NOTE: If you used any free shipping coupon code at checkout and return your order, we will complete the return, less $15 to cover the shipping.
As a small business, we can not accommodate every return but we will be reasonable. Please contact us directly with any questions or concerns.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping
Standard Shipping We offer standard ground USPS shipping within the U.S. for a flat rate fee of $15.00, unless otherwise indicated. When your order ships, you will receive an email including tracking information so you can keep an eye out for your package. Delivery times and dates will vary based on your location. We are not responsible for unforeseen delays due to holidays and weather. If you need to discuss online shipping options please call 205-783-1240 before completing your order.
*PLEASE NOTE* Any order that was shipped for free, and is later returned will be subject to a $15 shipping charge taken from the refund amount to cover the original cost of shipping.

Expedited Shipping
No Overnight, Expedited, or International Shipping are offered at this time.Not all of our inventory is sold online due to vendor restrictions. Please follow us at @monkeesofmountainbrook to catch the latest arrivals. Message or call to order at 205-783-1240